The state of ERP and agentic AI

The report is intended for decision-makers, IT managers, CFOs and ERP programme leaders in medium-sized and large organisations that plan to implement or have already implemented the use of AI in their business system.

• A model to evaluate AI maturity in ERP systems, structured into three levels: Assisted, Augmented, and Autonomous AI
• A mapping of 58 AI features, grouped into 13 categories and evaluated among 12 ERP vendors
• Insight into how ERP vendors integrate AI into their ERP systems, including role-based assistants and workflow automation
• Trends in AI implementation within industries such as Manufacturing, Finance, and the Service sector
• A six-step guide for organisations looking to implement AI in their ERP environments
• A summary of regulatory compliance, including key points from the EU AI Act

• Deltek Maconomy
• Epicor Kinetic
• IFS Cloud
• Infor CloudSuite
• Microsoft D365 F&O
• Monitor ERP
• Oracle ERP Cloud
• SAP S/4HANA
• Unit4 ERP
• Visma Net
• Workday
• Xledger

The report shows the degree of AI usage in 13 different business processes:

• Customer Relationship Management
• Supply Chain Planning
• Product Development
• Business Intelligence
• Service Management
• Financial Management
• Procurement Management
• Human Capital Management
• Sales Order Management
• Accounting Management
• Manufacturing Management
• Warehouse Management
• Machine Maintenance

The report shows the degree of AI usage in 14 different industries:

• Technology, Media and Communication
• Retail and Wholesale
• Bank, Insurance and Capital Management
• Industrial Manufacturing
• Healthcare and Education
• Professional Services
• Transportation and Logistics
• Ideological and non-profit
• Government and Public Sector
• Energy and Natural Resources
• Utilities
• Real Estate Management
• Engineering and Construction
• Hospitality and Leisure